Our Technical support team is here to help you—no matter what. They are your single point of contact for upgrades and repairs; all hardware and software inquiries; and help with device configuration, data collection, and clinical applications.

Troubleshooting support is free to our customers from 8:00 AM to 4:00 PM Central Time (USA). Just call +1 630-228-8871.

You can email us at [email protected].

You can also click We'll Call You and we’ll call you back. Click on the icon below to leave your phone number and the best time to call you.

A request for technical support can also be submitted by clicking our Online Service Request Form. It’s a detailed form best suited for complex technical requests. Your request will be routed directly to the best person for your specific needs—and will be addressed within two (2) business days.